Shipping and Delivery


IUKIYO sends the ordered product (s) from Monday to Friday, from 9 am to 7 pm, except for holidays, and on the days and times used by the logistics company, to the delivery address indicated by the customer.


Our delivery service does not include an scheduling option, so the delivery of the order will be made without prior contact by the carrier, being necessary to ensure that someone is at the delivery address.


Delivery times may vary according to the country of destination. The estimated delivery time in Europe varies between 5-10 working days. Rest of the world: 10-15 working days.


IUKIYO will inform the customer of the unavailability of the product (s) ordered, as well as proceed with the refund of the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of the unavailability.


If you do not receive your order within a maximum period of 90 (ninety) days from the date of payment of the order, please send an email to informing us of what happened. After this period, iUKIYO will not be responsible for the loss of the order.


Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.


If you need more information about the delivery of iUKIYO products, please see our Terms and Conditions.